After being in the corporate world for a long, long time and then thrust into the world of transplant medicine, I couldn’t help but to compare the two. Both have their own bureaucracies, their own structures, their own similarities, their own positives and negatives.
As organ recipients know, your post transplant team is your extended family. We deal with our transplant coordinators and doctors most of the time, and possibly a technician or social worker as well. Part of the team you may not think about, are the admin’s behind the scenes. They make the appointments, deal with our insurance and billing issues and also call in prescriptions when they are told to do so.
As for the similarities between corporate and medical fields, at times, we need to know where to go or whom to go talk to, to get things done, to get results. After a long career in business, I knew that if you really needed something accomplished, whether it was something you needed ordered, or you needed to speak with someone directly, or some obscure record, your best bet was to be-friend a good administrative type person. They might be called “assistants” or “secretaries” or “gate keepers”. The good ones know where things are, how to get around red tape and exactly who to talk to.
I am lucky, as I have found a coupe of these administrative professionals to assist me through that part of the my heart transplant journey. At the first of this year, I made a coupe of major changes …… new health insurance plan and a new mail order pharmacy. I was proactive in my efforts to make the changes, but I knew it would go a LOT smoother if I got at least 2 admin’s to support me.
I also learned a long time ago, that I am NOT Tom Selleck or Tom Cruise and I am not always a charming, suave or debonair guy, so ……… enter the “BRIBE”.
Speaking politely and respectfully helps as well. But, at times can only go so far.
Here at My2ndHeartBeat World Headquarters, I am lucky to have a world-class baker. I have found that a plate of her delectable delights will go a LONG way with admin’s …….. I might call it a bribe, others might call if being friendly …. but no matter what you call it, it helps.
Try it occasionally, it can really help!! It also can help with Doc’s, coordinators and other on your post transplant team.